Understand your terminal better and troubleshoot issues here
Making Sure You're Getting a Fair Deal with Card Payments
Unable to Take Contactless Transactions
Z Balance and Banking Report Does Not Match
Card Does Not Read
Admin Menu
Network Setup
Functions and Function Codes
Waiter Functions
Totals / Reports
Sample Receipts for Transactions
Account Verification
Completion Transaction
Top-Up Transaction - Swipe Card
Top-Up Transaction - Chip & Pin Card
Pre-Authorisation (Pre-Auth) - Hotel Mode
Reversal
Surcharging
Split Bills
Desk3500 Purchase with Cashback (PWCB)
Refund with Gratuity
Refund
Sale with Gratuity
Desk 3500 Contactless Sale
Chip & Pin Sale
Desk 3500 Swipe Sale
Force Transaction Sale
Desk3500 Customer Not Present (CNP) Sale
Initiating Sale Transactions
Processing Cards
Transactions Overview
Terminal Installation and Configuration
Voice Referral Password (if configured)
Supervisor Functions
Display and Terminal Operation Icons
Screen Messages
Contactless Transaction Prompt to Insert Card
(T) Terminal Unable to Take Contactless Transactions
(T) Terminal Displays "PIN Tries Exceeded"
(T) Customer Forgotten PIN Code
Replace/Install an Ingenico Paper Roll
Desk 3500 Terminal Overview
Quick Start Guide - Full Overview
