Move 5000 Terminal Overview
This short guide provides you with a Move 5000 Terminal Overview. Contents of Box Please note: The power supply unit provided with this equipment is specially designed for Ingenico terminals. Do not use any other power supply. Terminal Overview Keyboard Details and Functionality Please note: Some keys can have other functions depending on […]
Terminal Keypad Does Not Respond – HYPERLINK
If your keypad does not respond, check the display panel. If there are no characters, or the wrong characters are displayed, refer to “Blank Display” article. If the problem persists, contact your Helpdesk.
Desk3500 Purchase with Cashback (PWCB)
In this article, learn how to complete a Desk3500 Purchase with Cashback, also known as PWCB. This menu option is only used to provide ‘Cashback’ where a normal ‘Sale’ transaction has been performed with a ‘Gratuity’. Selecting this option allows a transaction to be carried out with ‘Cashback’ instead of ‘With Gratuity’. Note: Only certain […]
Move Terminal Transaction Referral Error
If you have a Move Terminal Transaction Referral Error this means every transaction that you take is producing a referral. Find out why below. Mobile terminals require a good mobile network signal in order to operate, so if you are in an area that mobile phones do not operate then the terminal will, also, not […]
Terminal Display is Blank
Use the following steps to check the display panel: 1. Check all the cable connections.2. Check the terminals power supply to be sure the outlet is supplying sufficient power. Substitute the terminals power supply unit with another identical one if available. Contact the helpdesk for assistance with this.3. The terminals application program might not be […]
Move 3500 Terminal Overview
This short guide provides you with a Move 3500 Terminal Overview. Contents of Box Please note: The power supply unit provided with this equipment is specially designed for Ingenico terminals. Do not use any other power supply. Terminal Overview Keyboard details and functionality Please note: Some keys can have other functions depending on […]
Referring a Suspicious Transaction
I would like to refer a transaction before I attempt a transaction on the terminal as I am suspicious? You should contact the authorisation centre and ask for a ‘Code 10 Referral’, this alerts the operator why you are asking for the referral, without arousing suspicion with the customer.
Desk 3500 Terminal Overview
This short guide provides you with a Desk 3500 Terminal Overview. Contents of box Please note: The power supply unit provided for use with the Ingenico Desk 3500 terminals is specific to the terminal. Do not use any other power supply. Terminal Overview The Desk 3500 is an Ethernet capable device and requires network […]
Pin Tries Exceeded
The card has been locked after too many failed PIN entry attempts. It may be possible to perform a PIN Bypass. The customer should contact their card issuer to change their PIN, or if they do know it they can unlock it at any ATM.
Forgotton Supervisor Password
You should first try the default code of 01483, if this is not the code then please contact the terminal Helpdesk who will reset the code back to the default value.