Terminal Functions Using ‘Functions’ Shortcut
The following functions can be initiated by pressing the ‘Functions’ key on the Transactions Menu and entering a two digit number (see table below). You may be asked to enter a password before the function can be activated. This facility is often quicker than using the ‘MENU’ system. Please only usethose functions listed below. Change […]
Terminal Functions from the Menu System
Reprint Allows the user to reprint a receipt of the last transaction in the current batch.1. Ensure the terminal is displaying the Welcome screen.2. Press the ‘F1’ key once to display the Reports and Terminal Menu. Select ‘REPORTS’.3. Select ‘REPRINT’.4. If prompted, press the ‘1’ key to print the last receipt or press ‘2’ followed […]
Terminal Displaying Not Ready on Idle Screen
My terminal displays NOT READY on the idle screen, what do I do? Your terminal is not initialised, or has failed an automatic TMS call. Press menu once, and choose the SETUP menu option. You should contact the terminal Helpdesk if the problem persists after a successful TMS Call.
Move 3500 Key Features
Strong Customer Authentication As part of PSD2 – The second Payment Services Directive from the EU, if a cardholder uses their contactless card to spend up to £150 or make five Contactless transactions in succession, they will be asked to insert the card and enter their PIN to validate th next card transaction. Merchant Initiated […]
Supervisor Functions
Supervisor Password Default supervisor password is 01483. The Supervisor password is designed to limit access to the Supervisor functions (such as the Supervisor Menus, or Refund transactions) on the terminal to those who have access to the code. Your terminal is shipped with an initial default code of 01483, but is configured so that a […]
Customer Not Present (CNP) – CVV2 and AVS Responses
Reports
The terminal can produce a number of reports to aid banking. End of Day Banking – Reconciliation report with the acquirers X Balance – Transaction total print without a reset Z Balance – Transaction total print with a reset Waiters Totals – Gratuity summary per waiter Note: At the end of each trading day you […]
Transaction Referencing
Your terminal is not pre-configured to allow for Transaction Referencing. If you would like Transaction Referencing to be enabled on your terminal please contact the terminal Helpdesk. Transaction Referencing can be used to reference each transaction’s ticket to a specific terminal operator, or location. The most common use of Transaction Referencing is in the leisure […]
Refund
1. Plug the device in using the supplied power supply and log in using the login credentials. 2. Select Refund or type 2 from the Main menu (select * to get to the main menu) and enter the amount to be refunded when the screen is presented. 3. Insert, swipe, tap or key enter the […]
Example of Transaction Receipts
Merchant Copy – Signature Transactions Merchant Copy of Chip & Pin or Swipe Card with Gratuity Merchant Copy – PIN Transactions Merchant Copy Inserted Card with PIN Entry and Gratuity Merchant Copy – Contactless Transactions Customer Copy Keyed card with signature Note: For security reasons the full card number is not shown on the customer […]