Customer Not Present (CNP) Mail Order – Sale
1. Plug the device in using the supplied power supply and log in using the login credentials. 2. Go to the Main Menu and scroll to the next screen and select Card Not Present or enter 4. At the next screen select Sale Mail Order. When the Sale screen is presented enter the Sale amount. […]
Quick Start Guide – Full Overview
Getting Started Set up your Desk 3500 in a convenient location close to a power source and an Ethernet socket.To connect an Ethernet cable, connect one side to your Ethernet output or router and the other side to the ‘ETH’ socket on the Magic box.Finally, connect the power supply unit into the power socket on […]
Force Transaction
Note: You must ensure that this option is enabled on your acquirers Merchant Account. Contact your acquirer to ensure that this option is available to you; this option may not be available for all account types. The Forced Transaction function allows for the completion of a transaction following a referral or voice authorisation. It also […]
Customer Not Present (CNP) Telephone Order – Sale
1. Tap the “Verifone” logo to access the Main menu. 2. Tap “Grey Bar” at the bottom of the screen” to view more options below. 3. Press “4” for “Card Not Present” option. 4. In the “Card Not Present” Menu, there are options of CNP Transaction. Choose one appropriately. In this example, the “Sale Telephone […]
Referrals
A transaction may be referred for voice authorisation if an extra security check is required by the acquirer. The terminal will display or print instructions to call the acquirer. If a telephone number is not shown please use the standard voice authorisation number as supplied by that acquirer. Once you have dialled or made a […]
Declined Transactions
The customer’s card, card issuer or the acquirer can decline to authorise any transaction. A declined response from the acquirer’s host system will display a message on your terminal in place of the usual AUTH CODE: xxxxx message. This can be, for example, DECLINED, NOT AUTHORISED, or RETAIN CARD. This message will be displayed on […]
Network Connection – WIFI
Please note that most option numbers do not have numbers assigned, however, the menu options will respond to the numbers in the guide. To navigate up and down the menus, the * and # keys respectively should be used. 1. Either Tap “Green Bar” at the bottom of the screen or press “Green Circle” or […]
Z Balance and Banking Report Does Not Match
The Z Balance report totals give you a total of all transactions done across all acquirers. The Banking report totals give you the total for each acquirer. You should try to add up all the individual totals across all acquirers on the Banking to try to reconcile with the Z Balance total. The current session […]
Quick Start Guide – Full Terminal Overview
Getting Started Set up your base unit in a convenient location close to a power source and an Ethernet socket.To connect the Ethernet cable, connect one side to your Ethernet socket or router and the other side to the socket located on the rear of your base unit.To connect the base unit to a telephone […]
Unable to Take Contactless Transactions
The contactless option will only become active when the transaction amount is under the contactless limit (e.g. £100.00). Not all cards are enabled for contactless transactions, please ensure that the card presented to terminal is a contactless card, the customer should contact their card issuer if they are unsure. Ensure that the contactless card is […]