Communication Problems
The normal sequence of messages displayed during a transaction using a Wi-Fi connection is:CONNECTING VIA IP,CONNECTION MADE, PROCESSING NOW,APPROVAL XXXXXXCONNECTION MADE, PROCESSING NOWThis message indicates that the terminal has connected successfully. In this case, the following response displayed will be from your acquirer. If the terminal fails to connect on the first try, it will […]
Communication Problems – IP With Dial Back-Up Terminal
The normal sequence of messages displayed during a transaction using an IP/Ethernet connection is:CONNECTING VIA IP,CONNECTION MADE, PROCESSING NOW,APPROVAL XXXXXXCONNECTION MADE, PROCESSING NOWThis message indicates the terminal has connected successfully. In this case, the following display will be a response from your acquirer. If the terminal fails to connect on the first try, it will […]
Completion Transaction
If the final bill is more than 15% higher than the total ‘PreAuthorised’ amount, an additional ‘Top-up’ transaction will be required for the difference which must be obtained prior to the carrying out of the ‘Completion’ transaction. The following procedure will complete a ‘Pre-Authorised’ transaction when the final amount is confirmed with the customer. Completion […]
Account Verification
Account Verification – Swipe Card 1. Press at the ‘Idle Screen’. Select ‘Verify Account’. 2. Swipe the cardholder’s card. 3. The terminal will check the card. 4. Terminal will connect to the host. 5. Terminal will receive a response from the host. 6. If the account is valid this screen is shown. Terminal will print […]
Communication Problems with GPRS Terminal
The normal sequence of messages displayed during a transaction using a GPRS connection is:CONNECTING VIA IP,CONNECTION MADE, PROCESSING NOW,APPROVAL XXXXXXCONNECTION MADE, PROCESSING NOWThis message indicates the terminal has connected successfully. In this case, the display will show the response from your acquirer. If the terminal fails to connect on the first try, it will make […]
Sample Receipts for Transactions
End of Day Report Not Authorised Receipts Cancelled Receipts Waiter Setup Receipts Gratuity (Verified by PIN) Receipts Gratuity (Verified by Signature) Receipts Sale (Verified by Signature) Receipts Sale (Verified by PIN) Receipts Refund (Verified by Signature) Receipts Self-Install Receipt
Communication Problems – Dial Only Terminal
The normal sequence of messages displayed during a transaction using a dial connection is:CONNECTING VIA DIAL,CONNECTION MADE, PROCESSING NOW,APPROVAL XXXXXXCONNECTION MADE, PROCESSING NOWThis message indicates the terminal has connected successfully. In this case, the following display will be a response from the acquirer. If the terminal fails to connect on the first try, it will […]
Receipts Print Out Blank
If the paper is feeding through but appears blank:– Your terminal uses thermal paper rolls to print receipts. This paper will only print on one side.– When the rolls supplied with the terminal are used up, you must obtain replacements from recommended suppliers.– Check your paper rolls.– Check that the roll is loaded the correct […]
Duplicate Receipts
Your terminal can produce a duplicate copy of the customer receipt for the last completed transaction. To print a duplicate ticket press the menu key three times, then choose DUPLICATE. All duplicate copies will have the word DUPLICATE printed at the top of the receipt. Note: You can print a duplicate customer copy receipt quickly […]
Reversal
If a mistake in a transaction is identified immediately after the transaction has been completed, then the transaction can be completely reversed by selecting the Reversal function within 30 seconds of the end of the transaction. This function is particularly useful when the wrong transaction amount has been entered, and the mistake is only noticed […]