Terminal Installation and Configuration
Please ensure that you always leave your terminal powered on and connected to the router in order that it may receive any automatic updates scheduled for it. Terminal Configuration Connect the equipment as described above. The following screens will be displayed during the configuration of your terminal: Various screens will be briefly displayed as the […]
Refund
1. Press MENU at the ‘Idle Screen’ to display the ‘Transaction Menu’ and Select ‘Refund’ on the screen. 2. Type the refund amount into the terminal. 3. Press TICK to confirm amount or press CLEAR to clear all digits or press X to clear one digit at a time and type in new value. 4. […]
Sale with Gratuity
If your terminal is configured for ‘Gratuity’, the following additional screens will be displayed after the ‘Confirm Amount’ prompt during a ‘SALE’ transaction. Gratuity Amount 1. Press green TICK if you wish to add a ‘Gratuity’. Press yellow CLEAR if you do not wish to add a ‘Gratuity’. Press red X to cancel the transaction. […]
Desk 3500 Contactless Sale
Follow these easy steps to conduct a Desk 3500 Contactless Sale. 1. Press MENU at the ‘Idle Screen’ to display the ‘Transaction Menu’ and Select ‘Sale’. 2. This screen will be displayed. As you type in the transaction amount, it will change to the following step. 3. Press to confirm amount, or press to clear […]
Chip & Pin Sale
Press MENU at the ‘Idle Screen’ to display the ‘Transaction Menu’ and Select ‘Sale’. 2. This screen will be displayed. As you type in the transaction amount, it will change to the following step. 3. Press to confirm amount, or press to clear all digits, or press to clear one digit ata time and type […]
Desk 3500 Swipe Sale
Follow the steps below to conduct a Desk 3500 Swipe Sale. To start, press the MENU (dot) at the ‘Idle Screen’ to display the ‘Transaction Menu’. Select ‘Sale’ on the screen as described earlier to select it. 2. This screen will be displayed if ‘Sale’ is selected from the above menu. As you type in […]
Force Transaction Sale
If configured, ‘Force Transactions’ will allow the merchant to re-type in the details of stored/authorised transactions if a ‘MAC Key Reset’ was performed. Note: You will only see the equivalent ‘Force’ transaction type for transaction types enabled on your terminal i.e. If ‘SALE’ and ‘REFUND’ are the only two transaction types, you will only see […]
Desk3500 Customer Not Present (CNP) Sale
This transaction type allows you to ‘Key Enter’ the customer’s card details for all the supported transaction types for ‘Customer Not Present’ (CNP) transactions or as a fallback from a failed card read. The following example is for a Desk3500 Customer Not Present ‘Sale’ transaction. However, if this is something your business is consistently doing […]
Initiating Sale Transactions
Sale transactions may be initiated from the ‘Idle Screen’ or from the ‘TransactionMenu’. All other transaction types can only be initiated from the ‘Transaction Menu’ screen. Start typing in a transaction amount to initiate a ‘Sale’ transaction. This is the default ‘Idle Screen’ which, will be displayed once the terminal has been installed successfully. 2. […]
Processing Cards
Chip & Pin Card Insert the card horizontally into the terminal with the chip facing upwards. Leave the card in position throughout the transaction. Contactless Card Bring the card firmly up to the active zone above the contactless logo locatedon the paper trapdoor. Keep the card close to the contactless logo during the transaction. The […]