Transaction Referencing
Your terminal is not pre-configured to allow for Transaction Referencing. If you would like Transaction Referencing to be enabled on your terminal please contact the terminal Helpdesk. Transaction Referencing can be used to reference each transaction’s ticket to a specific terminal operator, or location. The most common use of Transaction Referencing is in the leisure […]
Example of Transaction Receipts
Merchant Copy – Signature Transactions Merchant Copy of Chip & Pin or Swipe Card with Gratuity Merchant Copy – PIN Transactions Merchant Copy Inserted Card with PIN Entry and Gratuity Merchant Copy – Contactless Transactions Customer Copy Keyed card with signature Note: For security reasons the full card number is not shown on the customer […]
Force Transaction
Note: You must ensure that this option is enabled on your acquirers Merchant Account. Contact your acquirer to ensure that this option is available to you; this option may not be available for all account types. The Forced Transaction function allows for the completion of a transaction following a referral or voice authorisation. It also […]
Referrals
A transaction may be referred for voice authorisation if an extra security check is required by the acquirer. The terminal will display or print instructions to call the acquirer. If a telephone number is not shown please use the standard voice authorisation number as supplied by that acquirer. Once you have dialled or made a […]
Declined Transactions
The customer’s card, card issuer or the acquirer can decline to authorise any transaction. A declined response from the acquirer’s host system will display a message on your terminal in place of the usual AUTH CODE: xxxxx message. This can be, for example, DECLINED, NOT AUTHORISED, or RETAIN CARD. This message will be displayed on […]
Z Balance and Banking Report Does Not Match
The Z Balance report totals give you a total of all transactions done across all acquirers. The Banking report totals give you the total for each acquirer. You should try to add up all the individual totals across all acquirers on the Banking to try to reconcile with the Z Balance total. The current session […]
Unable to Take Contactless Transactions
The contactless option will only become active when the transaction amount is under the contactless limit (e.g. £100.00). Not all cards are enabled for contactless transactions, please ensure that the card presented to terminal is a contactless card, the customer should contact their card issuer if they are unsure. Ensure that the contactless card is […]
Menu Structure
Bluetooth Terminals Shows Flashing Number / No Number on Status Screen
What should you do if my Bluetooth terminal shows a flashing number, or no number, on the Bluetooth status section of the screen? If the number is flashing ensure that the base unit with the Serial Number displayed is powered on and in range. If this is the case then power off the terminal and […]
Terminal Displays “Enter SIM Code” Message
What does it mean if your mobile terminal displays the message ENTER SIM CODE? Only use the SIM Card supplied to you by your terminal supplier. If you have been supplied with a replacement SIM Card (for example a faulty or lost SIM Card) your terminal will request a new activation code. Check the documentation […]