Reading Cards – Swipe, Chip & Pin, and Contactless
Cards can be read in three different ways; these are explained below. Magnetic Stripe ReaderPlace the card with the magnetic stripe facing down and towards the screen as illustrated, run the edge of the card along the bottom of the card swipe slot on the right of your terminal. You should swipe the card in […]
IPP350 PINpad Terminal Overview
This short guide provides you with a IPP350 PINpad Terminal Overview. Contents of the Box PINpad Overview An overview of your PINpad is shown below: Terminal Installation In order to connect your PINpad to a Countertop terminal you must follow the steps below. Ensure that your terminal is completely powered off before attempting to install […]
Replace/Install an Ingenico Paper Roll
Follow these easy steps to learn how to Replace/Install an Ingenico Paper Roll. If your receipts are not printing correctly, you can also follow these steps to check everything is placed correctly. 1. Open the paper compartment by lifting the catch located at the rear of the terminal and pull the cover to the rear […]
Z Balance and Banking Report Does Not Match
The Z Balance report totals give you a total of all transactions done across all acquirers. The Banking report totals give you the total for each acquirer. You should try to add up all the individual totals across all acquirers on the Banking to try to reconcile with the Z Balance total. The current session […]
Unable to Take Contactless Transactions
The contactless option will only become active when the transaction amount is under the contactless limit (e.g. £100.00). Not all cards are enabled for contactless transactions, please ensure that the card presented to terminal is a contactless card, the customer should contact their card issuer if they are unsure. Ensure that the contactless card is […]
Card Does Not Read
If the terminal does not read the card, follow the steps below: Check that the magnetic card is swiped correctly (with magnetic strip facing the side of the terminal). Swipe the card again with a continuous and fluid movement Verify that the magnetic strip is not damaged, grooved or cracked Make sure you have correctly […]