Customer Not Present (CNP) Mail Order – Sale
1. Plug the device in using the supplied power supply and log in using the login credentials. 2. Go to the Main Menu and scroll to the next screen and select Card Not Present or enter 4. At the next screen select Sale Mail Order. When the Sale screen is presented enter the Sale amount. […]
Customer Not Present (CNP) Telephone Order – Sale
1. Tap the “Verifone” logo to access the Main menu. 2. Tap “Grey Bar” at the bottom of the screen” to view more options below. 3. Press “4” for “Card Not Present” option. 4. In the “Card Not Present” Menu, there are options of CNP Transaction. Choose one appropriately. In this example, the “Sale Telephone […]
Transactions Failing to Process
There are several possible reasons why the unit may not be processing transactions. Use the following steps to troubleshoot failures. Perform a test transaction using one or more different cards to ensure the problem is not a defective card. Ensure that the card is being inserted/swiped/tapped the correct way. Refer to the Transaction section of […]
The Terminal Display is Blank
Use the following steps to check the display panel: Check all the cable connections. Check the terminals power supply to be sure the outlet is supplying sufficient power. Substitute the terminals power supply unit with another identical one if available. Contact the merchant helpdesk for assistance with this. The terminals application program might not be […]
Reports
1. Plug the device in using the supplied power supply and log in using the login credentials. 2. Go to the Main Menu (select *) and enter 3. 3. Enter the supervisor password. 4. Select X or Z Report or enter 1 or 2 as required. 5. Connecting to the Ocius gateway. 6. A receipt […]
Account Verification
1. Access the main menu via the * key, you should see the option of account verification if enabled. 2. Terminal will prompt for the user to insert, swipe or tap the card. For this example we will swipe the card. 3. If enabled you may be prompted for account on file. 4. Account verification […]
Customer Not Present (CNP) Mail Order – Refund
1. Plug the device in using the supplied power supply and log in using the login credentials. 2. Navigate to the Main Menu and scroll to the next screen and select Card Not Present or enter 4. At the next screen select Refund Mail Order. When the Refund screen is presented enter the amount to […]
Customer Not Present (CNP) Phone Order – Refund
1. Tap the “Verifone” logo to access the Main menu. 2. Tap “Grey Bar” at the bottom of the screen” to view more options below. 3. Press “4” for “Card Not Present” option. 4. In the “Card Not Present” Menu, there are options of CNP Transaction. Choose one appropriately. In this example, the “Refund Telephone […]